Salesmen ignore customers when they ask for help and are left without a commission because they actually made a purchase
If you are not a regular customer of a luxury brand store, you may be afraid to come to the store feeling the judgment of the store clerk. You can almost hear them thinking about what you are doing there.
These people make their money on commission, so they may not bother to serve their customers if they feel they are not going to buy anything. Judging a book by its cover rather than its work may prove you wrong.
A Reddit user shared a story about how he was ignored by a salesman when he intended to buy an expensive item and how he made sure the salesperson knew he was wrong People responded with their own stories, with the satisfying ending of putting a salesperson in their place.
More information: reddit
Revenge is sweet even for little things, and this man could see the clerk’s face realizing the fee he had lost.
Image credit: Phillip Pessar (not actual photo)
The story takes place in the late 90’s when the original poster (OP) is 18 years old and just starting a new job. A family referral landed me a job as a Guess Jeans Garment Specialist in Macy’s Herald Square.
Macy’s Herald Square is considered “America’s Largest Department Store,” with a variety of shops on the 11th floor. Its target shoppers are the American middle class, who can afford to consider quality, so they can find high-end stores such as Coach and famous luxury brands such as Gucci and Louis Vuitton. If you don’t see the part, contact customer service.
This happened in the late 90’s, when the author of this post was 18 years old and was finishing orientation week at his new job.
Image credit: Domcoveo
The OP’s work dress code was to wear business attire, or he could be more casual if he wore clothes from the brand he represented. During his lunch break, he decided to look around and invest in his appearance.
He wore a suit, but was a little overwhelmed with too many shoes to choose from.
When the new worker retired, he heard that the salesperson didn’t want to help him because he was sure he wouldn’t buy anything. So when OP’s mom came to buy him shoes, he made sure it was the manager who made the sale, not the rude salesman because he didn’t want to get commission from the purchase.
Since it’s a position where I need to look good, I was thinking of using my lunch break to look around and buy it with my mother.
Image credit: Domcoveo
Since this was the last day of the OP’s orientation and he was due to start work the next day, he planned to visit his manager to show him how the shoes fit his suit. bottom. he knows what he’s lost.
This scene in the Reddit story wasn’t as dramatic as in the movie Pretty Woman, but it was still pretty satisfying. However, the scene where customers return to the store to show off how wealthy they really are in Pretty Woman was so impactful that the Pretty Woman Effect got its name.
While looking for shoes, he sought help from the shop assistants, but got none because they thought he would not buy anything.
Image credit: Domcoveo
The Pretty Woman Effect has been described as the desire to prove a salesperson who was rude to you because they didn’t think your purchase was wrong. You need to spend your money to make the sales person regret treating you badly.
There is research to support the theory that snobby staff members spend more money and get paid more than their polite colleagues. The authors of this study were the people who coined the term.
Morgan K. Ward and Darren W. Dahl “After threats, consumers have more positive attitudes and higher willingness to pay. (1) If the rejection is from an ambitious (vs. associate the brand with their ideal self-concept, (3) fail to affirm themselves before being rejected, (4) the salesperson offering the threat reflects the brand, and (5) the threat is recently Occurred.”
He came back to the store with his mother and made a rather large purchase, but he didn’t allow the salesperson to sell it, so it was a mistake.
Image credit: Domcoveo
Darren Dahl Explained what their conclusions meant: “For luxury brands like Louis Vuitton and Gucci, snobbery actually seems to be a qualification worthy of consideration”.Or American Eagle.
He also said, “Our study shows that it can have a similar effect as a high school ‘in-group’ where others are eager to participate.
The store manager suggested coming to work wearing shoes and showing the rude clerk what he had lost.
Image credit: Martin Stabenfeldt (not actual photo)
Being rude to a customer can lead to sales because everyone will think they don’t have the money, so I want to prove that I’m worth my time. Making customers feel bad is wrong and unprofessional.
Most people would rather be consulted as regular customers, as evidenced by the response the story got, as many people began to share their experiences highlighting the negative reactions.
Do you have a similar story? Do you think this is a real sales tactic, or do you think sales reps are making too many assumptions instead of ignoring their own judgment? Let us know in the comments. Please give me.
This situation reminds people of a moment in the movie Pretty Woman, and many of them actually experienced something similar.
Image credit: Eric McLean (not actual photo)