A restaurant that turned down a woman’s reservation months in advance has perfected a complete master plan for minor revenge.
The key to making restaurant reservations is to secure a table when you arrive and avoid waiting even when the restaurant is full. However, as evidenced by the Redditor’s experience, the booking does not appear to have been confirmed.
She made a reservation for 10 people months in advance to celebrate her father-in-law and mother-in-law’s birthday, but when they arrived they realized that the table was supposed to be outside and it was raining. so they weren’t there. Not seated, ignited a revenge plan.
More information: reddit
A woman’s reaction to a restaurant that accepted a reservation but did not honor it makes her regret not trying harder to accommodate her
Image credit: Cátia Matos (not actual photo)
The poster booked months in advance but the restaurant could not accommodate a group of 10 due to rain
Image credit: Photographer Jim (not actual photo)
With no option for outdoor or indoor reservations, the woman felt it was not her fault and hoped the restaurant would find a way to find a seat.
Image credit: Diillion
When the restaurant refused, the woman went to Google Reviews and left 10 different 1-star reviews for each person in the group, lowering the overall rating.
The original poster (OP)’s father-in-law and mother-in-law had a birthday in a few months and wanted to plan something special. Scenic views, winery visits, and other countryside activities.
There were 10 people and on Saturday night the lady wanted to take them to a nice restaurant. The OP made a reservation for 6pm to make sure they could seat such a large party.
The restaurant was also a winery so our group came two hours early and first asked if we could be seated early. I was told to wait until the reservation, and enjoyed live music while drinking wine.
When it was time for our reservation, our group was due to be seated, but the hostess and manager told us that the reservation had been canceled because it had started to rain. It frustrated the OP as there was no option to choose whether or not we wanted to be outside when booking and the restaurant didn’t even try to find a solution.
Not only that, but the restaurant refused to compensate the group at all, so the woman taught them a lesson by creating 10 different Gmail accounts and leaving 1-star reviews, one for each person in the group. decided to give
These 10 reviews lowered our Google rating by 2 stars and the restaurant tracked down the poster and contacted the OP to offer compensation, but only if the “group” removed the review .
The lady refused and the people in the comments thought the restaurant deserved more impact on their attitude and customer service. Because how do you book a table outside when the weather is out of control.
Image credit: LC Nøttaasen (not actual photo)
However, some outdoor seating is weather dependent, but that doesn’t prevent restaurants from reserving those tables for their guests.
Of course, there is the risk of no-show guests. touch bistro says that 20% of U.S. reservations are not accepted by guests, loss It’s a loss of both labor costs and revenue for restaurants, but there are ways to prevent it by setting time slots, requiring deposits, and sending reservation reminders.
It may be a good deal because the benefits are substantial.according to touch bistro“Managers, knowing the expected number of guests through bookings, can better schedule staff and resources when there are no shows. I suggest that you give them proper training.”
It also helps hosts predict wait times for walk-in diners and avoid crowds in waiting areas. The system also benefits the server. Because when the server is provided with information about dinner opportunities, it can “anticipate customer needs and far exceed customer expectations from the outset, transforming occasional restaurant goers into lifelong regulars.” .”
open the table Also, by implementing a reservation system, it is possible to search for patterns based on reservation history data, predict when food needs will be low, and make food purchase decisions, thereby reducing food waste. I am adding that it will connect.
You can also forecast your earnings. In general, restaurants face fewer surprises and are able to minimize the number of disappointing guests who are turned away because they are fully booked.
But it’s not a good idea to promise a guest a table and not hand it over when the time comes due to factors beyond their control. If this happened to you, would you take your revenge? Do you think the restaurant learned a lesson or do you think the OP should have been stricter? Let me know your thoughts in the comments.