“If you’re being charged for coffee, ask for another”: Woman viciously obeys server who refuses to fix bill during busy brunch rush
I, like the next person, love to go out for pancakes and avocado toast on Sunday mornings, but I don’t want to work the weekend shift at my worst enemy, a busy brunch establishment. A gathering of demanding hungry and hungover customers sounds like a nightmare.
But no matter how hard the job gets, servers can’t afford to make the mistake of overcharging guests. share Reddit by one woman who confirmed it.
Getting through the weekend brunch rush at a restaurant is incredibly intense.
Image credit:Jessie McCall (not actual photo)
But after one server refused to correct this customer’s bill, she decided she’d be better off getting exactly what she paid.
Image credit: Luiza-Maria Scurtu (not actual photo)
Image credit: Kitty Lilith 17
The woman later answered some questions about the situation from curious readers
There is always some level of human error in restaurants. Because taking orders from customer to server to line her cook and back without making a mistake feels like playing an advanced phone game. The restaurant can be pretty chaotic, especially during the weekend brunch rush.according to Atmioa company dedicated to “creating a better dining experience for everyone,” but the most common mistakes in the hospitality industry are taking orders, cooking food, serving food, and paying bills. It can occur in any process, such as
Unfortunately for restaurant owners, human error in restaurants cost, on average, $30 per order, or a whopping $9,000 per month. So while it is always possible to fix an error after the fact, it is important that members of staff do everything they can to prevent the error from occurring in the first place. In this kind of situation when the customer was ready to pay the bill, the ATUMIO team always reminds us to “manually check the total bill amount and his POS payment amount after every transaction”. said to be the best. An error at this stage could cost the restaurant more than $1,400 per month.
Image credit: Merve Tülek (not actual photo)
But when mistakes are pointed out, you should be happy to correct them.
So when a customer reports an error, the staff should be happy to fix it.If diners are already frustrated when they discover their bill has been misclassified, how do they react when a server working for a tip refuses to correct the mistake? Or imagine. According to kitchen, the branch shift is arguably the worst time due to the fact that it attracts “table hogs”. They don’t usually bring great tips. Staff and customers are usually hungover. There are many drinks to track. All-star wait staff probably not working.
Despite how annoying the customers are and the endless stream of mimosas and coffee, it is in the server’s best interest to provide excellent service if they do well. Customer satisfaction is the backbone of a restaurant, and as the customer’s primary point of contact, the waiter must take responsibility for satisfying the customer. Diners who receive their Avocado His Toast and Eggs His Benedict in a timely manner from smiling servers are more likely to tip high, leave great reviews, and return next Sunday to repeat the delightful experience.and when 60% of diners Before choosing a restaurant, check reviews on sites like Yelp and TripAdvisor. The importance of customer satisfaction for restaurants cannot be underestimated.
Image credit: Kate Townshend (not actual photo)
After all, satisfied diners are the backbone of successful restaurants
On the other hand, if a customer is unsatisfied with their meal or service, they rarely complain. They will probably never be seen again. Apparently 96% of unhappy diners Go ahead without warning the business of the problem, but they that is You are likely to talk to 9-15 people about your negative experiences after retirement. And 71% of guests will never return to the property if customer service is one of the reasons he is responsible for the unpleasant experience. bloom intelligence report. Bloom Intelligence’s Allen Graves writes: “Customer experience is the most important factor in improving customer satisfaction in restaurants, regardless of food, drink or atmosphere.”
Unfortunately this server’s refusal to make a simple correction to these patrons’ bills didn’t give him any embarrassment and gave him more tips from being able to turn tables fasterMore But he likely learned his lesson and at least the sisters were able to enjoy a cup of coffee together before leaving! We appreciate your feedback, Panda. Have you ever worked in a busy branch facility or struggled to get a server to fix your bill? Feel free to share. Also, if you’re interested in another of his Bored Panda articles covering good malicious compliance, check it out. this story Next.
Image credit: Valeriia Miller (not actual photo)