Good customer service is what every business strives for. Unfortunately, it can be very difficult to obtain in practice. No one answers the phone when you need help, and they can’t help but call you when you just want to be alone.
So when a business owner tried to tell them to call the alarm company When it was ready to install, the company didn’t take a no for an answer. Below is the full text of the recently published story. share On the Malicious Compliance subreddit.
One aspect of providing great customer service is knowing when to say no.
Image credit: RODNAE Productions (not actual photo)
So this business owner’s alarm company finally capitulated when they repeatedly ignored their requests to delay the installation.
Image credit: WorldSkills UK (not actual photo)
Image credit: Gary Knight (not actual photo)
Image credit: phantom father 88
Readers had no trouble understanding the companies mentioned in this article as they do not have a reputation for providing the best customer service.
We all know how frustrating it is to do business with a company that doesn’t seem to listen. or spending hours on hold can feel like losing it. But why is it so hard to find good customer service? According to the reply, it was not difficult for readers to determine that the alarm company was ADT. Many of them also mentioned having a negative experience with this company. In fact, it’s not at all difficult to find examples online of people who were unimpressed with ADT’s customer service.
upon trust pilot, ADT, a site dedicated to enabling customer spaces to share experiences with businesses, has a 1.3 star rating (out of 5) based on over 3,000 reviews. Numerous customers gave ADT 1 star, noted that the customer service team was “horrible” and warned others not to “waste their money” on the company. “From my experience and what I read, their complaints department must be overworked,” wrote one customer. “Customer service is non-existent. Phones constantly hang up and no calls back means 40 minutes spent on automated messages, confirmations and waiting times starting all over again. Been calling for 3 weeks trying to get more product.My husband and I take turns calling.We are very dissatisfied.”
Image credit: Mr.TinMD (not actual photo)
But providing great customer service should be a priority for every business
another similar site, Customer service scoreboard, which reflects the same concerns about ADT. The company has a score of 57.56 out of 200 for him on the Customer Service Scoreboard, with over 300 negative comments out of a total of less than 400 comments. “ADT is not what it used to be. Don’t use it until they change,” wrote one disgruntled user. So it looks like the exchange carried out by Reddit user PhantomFather88 wasn’t an isolated incident. However, I am disappointed to hear that so many customers are upset with this company. Because there must be something they can do to improve their reputation.
Good customer service is a very important trait that a business should have if it wants to be successful or to remain successful in the long term. And according to Remote HQ, our standards continue to rise when it comes to what to expect from a customer service experience. 65% of us “We expect more customer service than we did three to five years ago.” In fact, American consumers are willing to spend money. Up to 17% increase about any product or service as long as you know that excellent customer service is guaranteed. However, when it comes to servicing customers, many companies have left room for growth.
So how can businesses provide a smoother and more enjoyable experience? remote headquarters, 84% of customers are frustrated when employees don’t have the right information to solve their problems. More than half of us get annoyed when we have to explain a problem over and over to different employees. Our conflict is not resolved in one phone call with him. But providing great customer service is a no-brainer for businesses because it benefits both employees and customers.
Image credit: Antoni Shukrava (not actual photo)
Not only can it benefit the customer experience, but it can also improve employee satisfaction
Providing excellent customer service can improve employee job satisfaction as it reduces employee day-to-day stress and increases efficiency. When issues are resolved quickly, customers are happy and agents can handle more tickets in less time, resulting in happier customers. Customer service representative turnover is also very high, with the average entry-level agent quitting their job after just one year due to the stress of dealing with constantly irritating customers. Everyone will be more comfortable interacting if they have the tools and information to offer. In addition, satisfied customers mean increased revenue and a better reputation.
We’d love to hear your thoughts on this business owner’s malicious compliance in the comments below. Have you ever experienced this kind of frustration at your company? If so, have you found a clever way to get back at them too? Feel free to share your personal experiences. Then if you’re looking for another of his Bored Panda articles covering malicious compliance, look no further. Here.