“My boss yelled at me for charging extra because ‘the customer is always right,’ so I decided to give it away for free.”
Working in a food service job can be difficult. Deal with hungry and entitled customers, listen to complaints and handle odd orders. But that’s nothing compared to having a toxic manager sitting on your shoulder.
Recently, in a story from a former employee of a restaurant, Share with Malicious Compliance I posted it on the subreddit and got everyone’s attention. “This job was really awful, because everything I did was written down,” the author writes.
However, tensions reached a boiling point after one incident. Despite the company’s strict policy of charging customers for add-ons, a supervisor yelled at an employee in front of a customer that “the customer is always right.”
Read below to see how it developed into a roller coaster of malicious compliance.
Former food service employee shared how her boss’ lesson that ‘the customer is always right’ turned into malicious compliance
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