“My boss yelled at me for charging extra because ‘the customer is always right,’ so I decided to give it away for free.”

Working in a food service job can be difficult. Deal with hungry and entitled customers, listen to complaints and handle odd orders. But that’s nothing compared to having a toxic manager sitting on your shoulder.

Recently, in a story from a former employee of a restaurant, Share with Malicious Compliance I posted it on the subreddit and got everyone’s attention. “This job was really awful, because everything I did was written down,” the author writes.

However, tensions reached a boiling point after one incident. Despite the company’s strict policy of charging customers for add-ons, a supervisor yelled at an employee in front of a customer that “the customer is always right.”

Read below to see how it developed into a roller coaster of malicious compliance.

Former food service employee shared how her boss’ lesson that ‘the customer is always right’ turned into malicious compliance

Image credit: s_kawee (not actual photo)

Image credit: About the image (not the actual photo)

Image credit: Pressmaster (not actual photo)

Image source: Hyper Quizist

The author later added some information in response to these comments

Here’s how the rest of the discussion developed